COVID-19

BOOK NOW WITH COMPLETE CONFIDENCE!

We have introduced a temporary amendment to our normal Terms and Conditions of Booking that will remain in place whilst UK travel continues to be disrupted by the COVID-19 pandemic.

If the Government dictates that it would be illegal to travel from your home address because the area is in lockdown , or if the Governments dictates that it would be illegal for us to allow you to occupy the property that you have booked because Falmouth is in lockdown, we will be happy to transfer your holiday to alternative dates at the same property to be taken no later than 12 months after the original travel dates.

You may transfer your booking to a higher or lower value period, however you will be liable to pay the difference should the value of the new dates be higher. If you defer to a lower value date the difference will be held on account to be credited towards additional stays in the future.

We will not charge an administration fee for any changes made to your booking.

This is a temporary variation to our standard Terms and Conditions of Booking, and will only apply to bookings placed via our website on or after 1st January 2021.

Please note that the flexible booking is only available in relation to any cancellation that arises directly as a result of Government legislation prohibiting travel from your home location or to the property location due to lockdown.

For all other cancellations our standard terms and conditions of booking apply.

 

STAYING COVID-19 SECURE

We have achieved the very latest ‘GOOD TO GO’ certification from Visit England so that you can relax when you holiday with us.

SAFE TO TRAVEL 

Cornwall has embraced the ‘new normal’ with the wealth of independent cafes, restaurants, shops and more adapting to offer a safe environment for their customers – and with improved transport links to the west, Cornwall is ready to welcome you back again!

THE HIGHEST POSSIBLE LEVELS OF SANITISATION FOR YOUR COMPLETE PROTECTION

At Falmouth Holiday Homes we have always understood the important role that cleanliness has in ensuring our guests have a safe and pleasurable stay, and we have been appreciative of the work carried out by our property owners and their respective housekeepers to ensure that these standards are achieved and maintained.

You can therefore relax in the knowledge that the housekeepers will all have been comprehensively trained in the strictest possible use of sanitisation protocols, and they will be cleaning every property in accordance with Public Health England guidelines. These protocols will include maximum possible ventilation, and the use of cleaning products containing at least 70% alcohol.

BEFORE YOU ARRIVE

If you or any member of your party are exhibiting COVID-19 symptoms (a new persistent cough / a raised temperature / a loss of smell or taste) the affected guests, and any members of the party that they have been in close contact with, must not travel to the property – they should self-isolate at home and call NHS 111 for further advice.

If you or any member of your party develops COVID-19 symptoms while staying in the property you should immediately return home and self-isolate in accordance with current Government guidance. You must also immediately advise either the housekeeper or Falmouth Holiday Homes.

The property will be available from 5PM on your day of arrival, and we ask that you vacate before 10.00AM on your final day to allow access for the cleaners. Please do not ask for an earlier check in time as this puts unreasonable pressure on the housekeeping team – they have a demanding job, and your assistance in helping them to prepare the property for your occupation will be appreciated.