Privacy Notice for Falmouth Holiday Homes Ltd (trading as Falmouth Holiday Homes and Flushing Holiday Cottages).
Who are we?
Falmouth Holiday Homes, Flushing Holiday Cottages, and all websites and brochures operated and/or produced in relation to it, are owned and managed by:
FALMOUTH HOLIDAY HOMES LIMITED, 18 TONGDEAN ROAD, HOVE, BN3 6QE
This is our Privacy Notice and it explains how we collect, use, share, secure and protect your personal data. We are responsible for collecting, holding and managing any personal data you share with us. We will keep your personal details safe and secure and use the personal information you provide lawfully and as explained in this Privacy Notice.
What information do we collect from you?
If you contact us to make a booking, or to make queries about a potential or ongoing booking, we will collect details that you give us in relation to that booking or query. This information may include your name, contact details, payment details, date of birth, information about people in your party, information about your booking and any other information we may need to help meet your specific needs.
If you own or manage holiday accommodation that you choose to let through us, we will collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let.
How do we use your information?
The information you provide may be used in a number of ways, for example:
to enable us to provide your booking (if you are booking a holiday through us);
to enable us to advertise your holiday accommodation, arrange bookings for you, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us);
to enable us to provide property management services (if we have agreed that we will provide this to you);
for statistical purposes when we evaluate our services;
to personalise repeat visits to our websites or inform you about an uncompleted booking;
to tell you about other products and services that we think may be of interest to you (see below);
to manage customer service queries; and
to help us to provide details or information you may have asked for.
On what legal basis will we process your information?
We will always process your personal information on lawful grounds and in particular on the grounds set out below:-
To Perform a Contract/Provide a Service
If you make a booking through us, we will use the details that you give us to provide that booking to you. This information is likely to include your name, date of birth, contact details, payment details, information about people in your party, information about your booking and any additional information we may need to help meet your specific requirements.
If you let your holiday accommodation through us, or we provide property management services to you, we will use information such as your name, address, contact details, bank account details and details regarding the accommodation you wish to let, to perform our agreement(s) with you.
If you do not provide us with the information set out in this paragraph, then we may not be able to provide our booking, letting or property management services.
We want to give you the best possible customer experience whilst ensuring that your privacy is respected.
We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time.
We may use some of your personal information for statistical purposes when we evaluate our range of services.
We may share your email address with our technology/advertising providers (acting as data processors), for them to use on our behalf in connection with the creation of marketing and promotion for us.
We may also share your contact details with our third party review administrator(s) who may contact you to ask for your comments on the accommodation and/or services that have been provided.
This is done in our legitimate interest of understanding our customers, marketing and advertising our services to them, and helping us to provide them with excellent levels of service.
We may also use and disclose your personal data for compliance purposes, to the extent that we are required to do so by law or regulation by a law enforcement or taxation agency or for the purposes of preventing crime.
Who will you share my information with?
In order to provide you with the products and services that we offer and/or in our legitimate interests, we may share your information with:
owners of, or agents for, the holiday cottage (if you are making a holiday accommodation booking through us);
individuals who may be renting accommodation from you (if you are a holiday accommodation owner);
credit/debit card companies; and
suppliers of cleaning, gardening, maintenance and other services (if you are a holiday accommodation owner).
We may also use and disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.
How do you manage my information?
We may from time to time appoint third party service providers to help us manage efficient systems within the business. Some of these systems may be located in countries overseas, for operational reasons.
We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with applicable privacy laws.
Updating your details?
If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please send an email to [email protected] or contact us at Falmouth Holiday Homes Ltd, 18 Tongdean Road, Hove, BN3 6QE. Alternatively you can call us on: 01326 567344.
How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.
If you have any questions in relation to our retention periods please contact us at Falmouth Holiday Homes Ltd, 18 Tongdean Road, Hove, BN3 6QE. Alternatively you can call us on: 01326 567344.
You have the right to ask us at any time:
to confirm whether we hold any of your personal data;
to send you a copy of any personal data that we hold about you;
to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
to delete (to the extent possible) any of your personal data, where we are required by law to do so;
to stop processing your personal data, where we are required by law to do so;
to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
to stop processing any of your personal data that we process on the basis of our legitimate interest; and
to stop sending you marketing material. Please note, however, that we may continue to send you service related communications (i.e. non-marketing), such as emails relating to your booking or to your holiday accommodation.
Where we have reached a decision that affects you by processing your personal data automatically, then you have the right to speak to someone to discuss that decision. We do not use your personal data for the purpose of profiling.
Where we process your personal data on the basis that you have given us your consent to do so, then you may contact us at any time to withdraw your consent.
If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below:
Data Protection Manager, Mr Stuart Cousins, Falmouth Holiday Homes Ltd, 18 Tongdean Road, Hove, BN3 6QE. Alternatively you can call us on: 01326 567344. Or by email to: [email protected]
Does the notice apply to linked websites?
Our websites may contain links to other websites. This privacy notice only applies to this website, so when you link to other websites you should read their own privacy policies.
When do you monitor telephone calls?
We may, from time to time, record telephone calls you have with members of our staff for training purposes and to improve the quality of our service.
How do we update this privacy notice?
We keep this privacy notice under regular review and we will place any updates on our website.
Who can I contact if I have queries about this privacy notice?
You can contact us directly if you have any questions about our privacy notice or information we hold about you.
Please write to us at the address given below:
Data Protection Manager, Mr Stuart Cousins, Falmouth Holiday Homes Ltd, 18 Tongdean Road, Hove, BN3 6QE. Alternatively you can call us on: 01326 567344.
What are cookies and how are they used on this website?
Cookies are text files generated by a website and placed on your computer or on any other device you are using to access the website. Cookies are used on this website for various purposes including, for example, to evaluate, develop and track website usage, improve the user experience and facilitate accommodation bookings, help your browser navigate through this website, and collect standard internet log information and visitor behaviour information. Cookies from third parties facilitate targeted marketing on this and other websites and they (including those set by Google Analytics – see Section 2) are used to evaluate and compile statistical reports for us on website activity. Section 2 and the table below contain further details about the cookies used and their purposes.
Most of the cookies on this website do not capture a user’s name or other information that would identify the user personally. They merely identify a computer or other device. All information collected by cookies on this website is aggregated and therefore anonymous.
However, some cookies operated by our technology providers (such as Google and Zopim) may collect certain personal information. Please see below for an explanation of how you can find out details on and manage these cookies.
Information collected by the marketing cookies on this website will be disclosed to third parties. See the table below.
Session cookies store information locally on your device for the duration of your visit and expire at the end of your browsing session, i.e. when you close your browser window the session, cookie and information it collected is deleted. Persistent cookies are stored on your computer or other device and they remain there after you close your session until you delete them manually or until your browser deletes them based on the pre-determined period contained within the persistent cookie’s file.
This website uses both first party and third-party cookies, see the table below. Section 2 below contains detailed information about the use of third party cookies in particular marketing and analytics cookies.
We have decided to categorise cookies used on our website based on the UK International Chamber of Commerce’s cookie guide, as follows:
Cookies “strictly necessary” for functionality of this website’s platform. These cookies are essential in order to enable users to move around this website and use its features.
“Performance” cookies which collect information about how users navigate this website, for instance which pages users access most frequently. They identify how users interact with our website, find out which pages seem to hold people up, which pages are not used often, which pages take a long time to load, what pages users tend to visit and in what order. All of this helps us to refine and develop our website to try and make them more usable when a user visits us again in future.
“Functionality” cookies which allow this website to remember choices you make. For example, this can be the last date you’ve searched for or the last holiday you’ve viewed.
“Targeting or advertising” cookies used to deliver adverts relevant to an identified machine or other device (not a named or otherwise identifiable person) which are tailored to interests associated with the website activity tied to that machine or device. These cookies are also used to limit the number of times a user sees an advertisement as well as to help measure the effectiveness of the advertising campaign. They may also remember that this website has been visited from a device and share that information with marketing organisations. The marketing cookies on this website are operated by third parties with our permission. Marketing cookies are used to monitor from which advertising source a user was directed towards our website, so that we know whether it is worth us investing in that particular advertising source.
For more general information about cookies and how to disable them through your browser, visit www.allaboutcookies.org. Contact us (see Section 5 below) if you have questions about the cookies used on this website.
This website uses Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”). Google Analytics uses “cookies” (as described above and in particular, the navigation analytics cookie described in the table) to help us analyse how the site is used. The information generated by those cookies about your use of this website and your current IP-address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf for the purpose of evaluating your use of this website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. You may choose not to opt-in to permit use of the Google cookies and thereafter you can prevent that use by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website (see above). You may also stop the transmission of information generated by the cookies about your use of this website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser Add-on available here: http://tools.google.com/dlpage/gaoptout.
Google also displays adverts for on third-party websites.
You may reject or delete the Google advertising cookie i.e. you may opt out of Google’s interest-based advertising program by visiting the Google advertising opt-out page https://adssettings.google.co.uk/anonymous
We combine data collected by Google Analytics, with data about our adverts that have been shown using the Google Display Network or DoubleClick for Advertisers, to understand how anonymous users interact with this website after seeing our adverts. We do this to analyse and optimise our advertising campaigns.
Does the policy apply to linked websites?